IT Support Officer Jobs in Australia | Unisson Disability Hiring

 

IT Support Officer Jobs at Unisson Disability – Job Description, Responsibilities, Skills, Salary & How to Apply

If you are an experienced IT professional looking for a career opportunity in Australia, the IT Support Officer position at Unisson Disability could be an excellent opportunity to develop your technical career. This is a newly created, full-time position based in the North Shore area, with flexible working options and a genuine opportunity to progress into broader systems administration responsibilities.

IT Support Officer Jobs in Australia | Unisson Disability Hiring

Unlike a traditional entry-level helpdesk position, this role is specifically designed for a mid-level IT support professional who can independently troubleshoot technical problems, manage users and devices, support Microsoft 365 environments, and provide reliable technical assistance to employees across multiple sites.

The position offers the opportunity to work within a growing organisation while developing practical experience in Microsoft Entra ID, Intune, Autopilot, Microsoft 365, PowerShell, cybersecurity operations, device management and systems administration.

About Unisson Disability

Unisson Disability is a person-centred organisation focused on helping people live great lives. The organisation places importance on supporting both the people it serves and the employees who work within the organisation.

The company promotes a collaborative workplace culture and provides employees with opportunities for professional development, training and leadership development.

For an IT professional, working in this environment can provide exposure to a wide range of technologies because the IT team is relatively small. This means the successful candidate will have the opportunity to take ownership of technical problems and gradually expand their responsibilities.

IT Support Officer Job Overview

The IT Support Officer will be responsible for frontline IT support while also contributing to broader technology and systems administration activities.

This is a Level 2 / mid-level IT support position, meaning applicants should already have practical IT support experience and should be comfortable solving problems independently.

The successful candidate will support employees remotely and onsite across Unisson locations. They will troubleshoot hardware and software issues, manage user accounts, configure devices, support Microsoft 365 applications, administer mobile devices and assist with cybersecurity-related operational tasks.

Over time, the role is expected to develop toward Systems Administration, making it particularly attractive for someone who wants to progress beyond traditional helpdesk work.

Key Responsibilities

1. Helpdesk and Technical Support

One of the primary responsibilities is managing incoming IT support requests.

The IT Support Officer will need to:

• Receive and manage support tickets.
• Determine the urgency and business impact of issues.
• Prioritise tickets appropriately.
• Diagnose technical problems.
• Resolve issues independently whenever possible.
• Communicate with users over the phone.
• Provide remote technical support.
• Use remote-access tools such as TeamViewer.
• Escalate issues only when necessary.

The organisation is looking for someone who does not require constant supervision and can investigate problems logically before requesting assistance from senior IT staff.

2. Remote Troubleshooting

Because Unisson has multiple sites, remote troubleshooting is an important part of the position.

The IT Support Officer may need to diagnose problems involving:

• Windows computers
• Laptops
• Microsoft 365
• Email
• Teams
• OneDrive
• SharePoint
• Printers
• Network connectivity
• User accounts
• Mobile devices
• Software applications

The ability to communicate technical solutions clearly to non-technical employees is therefore extremely important.

3. Device Lifecycle Management

Another important responsibility is managing the complete lifecycle of employee devices.

This can include:

• Preparing new laptops.
• Wiping existing devices.
• Re-imaging computers.
• Enrolling devices through Microsoft Autopilot.
• Managing devices through Microsoft Intune.
• Installing required software.
• Applying updates.
• Preparing devices for new employees.
• Retiring or decommissioning old devices.

The objective is to ensure that employees receive properly configured and secure devices with minimal downtime.

Experience with Microsoft Intune and Windows Autopilot is therefore highly valuable for this position.

4. Microsoft Entra ID Administration

The successful candidate will also perform day-to-day user and access administration through Microsoft Entra ID.

Responsibilities may include:

• Password resets.
• User account changes.
• Permission changes.
• Security group management.
• Access reviews.
• User and device administration.
• MFA-related administration.

Candidates should therefore have hands-on experience with Microsoft Entra ID rather than only theoretical knowledge.

5. Mobile Device and SIM Management

The role also includes administration of mobile devices and SIM cards.

This may involve:

• Activating SIMs.
• Provisioning mobile devices.
• Troubleshooting mobile connectivity.
• Managing user allocations.
• Deactivating devices or SIMs when employees leave.
• Resolving mobile-related technical problems.

Good organisational skills are important because mobile device records and allocations need to remain accurate.

6. Microsoft 365 Support

Microsoft 365 is a major part of the position.

The IT Support Officer will provide support for applications and services such as:

• Microsoft Outlook
• Microsoft Teams
• SharePoint
• OneDrive
• Microsoft 365 accounts
• Email access
• File-sharing services

The candidate should be able to diagnose common access and functionality problems and help employees use Microsoft 365 tools effectively.

7. Networking and Hardware Support

The role also requires basic networking knowledge.

Applicants should understand common IT infrastructure concepts involving:

• Wi-Fi
• Network connections
• Switches
• Printers
• Workstations
• Basic connectivity troubleshooting
• General site hardware

The IT Support Officer may need to determine whether a problem is related to a user's computer, network connection, printer or another piece of infrastructure.

Where specialist assistance is required, the employee may coordinate with vendors or other technical teams.

8. New Site Setup

Unisson Disability may establish or expand locations, and the IT Support Officer will assist with setting up technology infrastructure.

This can include:

• Installing computers.
• Preparing workstations.
• Deploying network equipment.
• Configuring hardware.
• Preparing printers.
• Supporting connectivity.
• Setting up user devices.
• Ensuring staff can work from the first day the location becomes operational.

This responsibility can provide valuable practical experience in IT infrastructure deployment.

9. Onsite IT Support

Although much of the support can be provided remotely, some technical problems require physical assistance.

The successful candidate should therefore be comfortable travelling to Unisson sites when necessary.

Examples include:

• Hardware failures.
• New office setup.
• Network equipment issues.
• Device replacement.
• Printer problems.
• Physical workstation deployment.

A valid ability to travel between sites can therefore be important for this role.

10. PowerShell and Automation

PowerShell and command-line knowledge is preferred.

The organisation wants the IT Support Officer to use scripting where appropriate to reduce repetitive manual work.

For example, PowerShell can be used for:

• User administration.
• Device information.
• Microsoft 365 administration.
• Account-related tasks.
• Reporting.
• Automation of repetitive support tasks.

Applicants do not necessarily need to be advanced programmers, but they should have basic or working knowledge and be willing to improve their scripting skills.

11. Onboarding and Offboarding

The IT Support Officer will manage employee onboarding and offboarding processes.

For a new employee, this could involve:

1. Creating or preparing the user account.
2. Assigning appropriate access.
3. Preparing a laptop.
4. Enrolling the device.
5. Installing required applications.
6. Configuring Microsoft 365.
7. Preparing mobile devices where required.
8. Providing basic user guidance.

For employees leaving the organisation, the process can include:

• Disabling accounts.
• Removing access.
• Deactivating devices.
• Recovering company equipment.
• Updating records.
• Removing permissions.

A consistent onboarding and offboarding process is important for both productivity and cybersecurity.

12. Cybersecurity Responsibilities

The position also includes basic operational cybersecurity tasks under established procedures.

These may include:

• Reviewing email quarantine.
• Releasing legitimate emails.
• Microsoft Intune administration.
• Windows patch management.
• Endpoint health monitoring.
• MFA administration.
• Responding to security alerts.
• Following security procedures.
• Remediating security issues according to established playbooks.

This gives the successful applicant valuable exposure to practical cybersecurity operations.

13. Supporting Senior Leadership

The IT Support Officer will also provide high-touch or “white-glove” technical support to senior leadership and the Executive Leadership Team.

This requires:

• Professional communication.
• Fast response times.
• Confidentiality.
• Patience.
• Strong troubleshooting skills.
• Ability to prioritise urgent issues.

Senior leadership support can sometimes involve highly time-sensitive technical problems, so the candidate needs to remain calm and professional.

14. Documentation and Knowledge Management

Accurate IT documentation is another important responsibility.

The candidate will maintain documentation covering:

• Incidents.
• Resolutions.
• Standard operating procedures.
• Troubleshooting processes.
• Technical knowledge.
• Device information.
• Common solutions.

Good documentation can reduce repeat problems and make it easier for other IT team members to resolve issues.

Required Skills and Experience

The ideal candidate should have at least 4 years of generalist IT support experience.

The employer is specifically looking for a genuine mid-level Level 2 IT professional.

Important skills include:

IT Support Experience

Applicants should be able to troubleshoot common technical issues independently without requiring a senior technician for every problem.

Microsoft Entra ID

Practical experience with Microsoft Entra ID is important, particularly user and device administration.

Microsoft Intune

Candidates should understand device management and ideally have hands-on experience with Intune.

Windows Autopilot

Experience with Autopilot enrolment and device provisioning is highly relevant.

Microsoft 365

Applicants should be comfortable supporting Microsoft 365 applications and services.

Networking

Basic knowledge of:

• Wi-Fi
• Switches
• Printers
• Network connectivity
• General troubleshooting

is expected.

PowerShell

Basic or working knowledge of PowerShell and command-line tools is preferred.

Candidates who are not advanced in PowerShell but are willing to develop their skills may still find the role attractive.

Personal Qualities

Technical skills are not the only requirement.

The ideal candidate should be:

• Approachable
• Positive
• Customer-focused
• Self-motivated
• Independent
• Professional
• Good at communication
• Comfortable troubleshooting problems
• Willing to learn
• Comfortable travelling between sites

Because the IT team is small, self-sufficiency is particularly important.

What Unisson Disability Offers

The position includes a range of employee benefits and workplace advantages.

These include:

• Salary packaging options
• On-site parking
• Annual leave loading of 17.5%
• Additional wellbeing leave
• Options to cash out annual leave
• Discounted health cover
• WhereFit partnerships
• Free flu vaccinations
• Birthday and milestone celebrations
• Flexible working options
• Individualised training and development
• Access to professional counselling services for employees and their immediate family
• Collaborative workplace culture

The organisation also places emphasis on team building, leadership coaching and ongoing training.

Career Growth Opportunity

One of the most attractive aspects of this role is its career progression.

The position is not intended to remain a basic ticket-support role indefinitely.

As the employee demonstrates capability, responsibilities can expand toward:

• Systems Administration
• Microsoft 365 administration
• Intune administration
• Entra ID administration
• Endpoint management
• Automation
• Cybersecurity operations
• Infrastructure support

This makes the position potentially suitable for an IT professional who wants to build a long-term career in systems administration.

Who Should Apply?

This position could be suitable for IT professionals who already have several years of hands-on technical support experience.

It may be particularly suitable for candidates with backgrounds such as:

• IT Support Officer
• IT Support Specialist
• Service Desk Analyst
• Level 2 Support Technician
• Desktop Support Technician
• Systems Support Technician
• Junior Systems Administrator
• Microsoft 365 Support Technician

However, candidates should understand that this is not an entry-level IT helpdesk position. Applicants are expected to have genuine hands-on experience and the ability to troubleshoot independently.

Application Process

Applicants interested in the IT Support Officer position should prepare an updated resume that clearly demonstrates their practical IT experience.

Your resume should highlight experience with:

• Microsoft Entra ID
• Microsoft Intune
• Windows Autopilot
• Microsoft 365
• Windows
• Hardware troubleshooting
• Networking
• PowerShell
• User onboarding/offboarding
• Device lifecycle management
• Cybersecurity support
• Remote troubleshooting
• Ticket management

It is better to provide specific examples rather than simply listing technologies.

For example, instead of writing:

“Experience with Intune.”

you could write:

“Managed Windows devices through Microsoft Intune, including device enrolment, configuration, application deployment and endpoint troubleshooting.”

This demonstrates practical experience more effectively.

Final Thoughts

The IT Support Officer position at Unisson Disability represents an opportunity for an experienced IT professional to take ownership of frontline technical support while developing toward broader systems administration responsibilities.

The role combines traditional IT support with modern Microsoft technologies such as Microsoft Entra ID, Intune, Autopilot and Microsoft 365, along with PowerShell automation and basic cybersecurity operations.

Because the organisation operates with a small IT team, the successful candidate will need to be independent, technically capable and comfortable handling a wide range of support issues.

For an IT professional who already has Level 2 support experience and wants to progress toward systems administration, this role offers a potentially valuable career development pathway.

Job Highlights at a Glance

Position: IT Support Officer
Organisation: Unisson Disability
Location: North Shore, Australia
Employment: Full Time
Experience: 4+ years generalist IT support
Level: Mid-Level / Level 2
Key Technologies: Microsoft 365, Entra ID, Intune, Autopilot, PowerShell
Work: Remote and onsite support
Career Path: Systems Administration
Application: Updated resume required

Candidates should carefully review the official job advertisement and ensure that their qualifications and experience match the employer's requirements before applying.